- TERMS AND CONDITIONS
These conditions are intended to regulate the relationship between Fundació Privada Castell de Peralada established on Castle Street, s/n 17491 Peralada and registered in the Foundations Register of the Government of Catalonia - No. 918, and with Tax Code G17443011, address Castell s / n, telephone 972 538 292 and email email@example.com, and you (hereinafter the client) on all transactions on the site www.festivalperalada.com. Informs that the access and use of this website are subject to the terms and conditions set forth in this legal advice, which we recommend you read carefully the fact that access to and use of this web site involve the full acceptance of these conditions.
This website makes indiscriminate use of the name Fundació or Festival to refer to the same institution.
Ticket: ticket sales are made through the website of the Castell de Peralada Festival www.festivalperalada.com
Sales dinner: if the client hires dinner through the website www.festivalperalada.com, it will be served by Casino Castell de Peralada, company of Grup Peralada.
Sale of transportation: if the client hires the shuttle to Festival Castell de Peralada through www.festivalperalada.com site, we inform you that it is a service offered by Castell de Peralada Festival.
The journey will be made with company cars Sarfa, which coincided with the night concert at the Auditorium, will make Barcelona-Barcelona-Peralada
The collection and return points from Barcelona are:
Barcelona: Terminal Sarfa. Ronda Sant Pere 21 Barcelona (next to Plaza Urquinaona) at 18pm
Peralada: Castell de Peralada. Sant Joan Street s/n. Peralada (next to El Grill del Celler). Half an hour later than the end of the concert.
Tickets include round trip and the total cost will be 35 euros, and is subject to availability at the time of purchase.
Passengers must show proof of purchase and print tickets, and necessary documentation to be able to adequately demonstrate at the time of accessing the transport.
Out of respect to all users of this service, will respect the timetable set out except for force majeure.
Not be considered fortuitous event or force majeure the delay of the passengers who have purchased tickets for this transport. Any time change on service will be published on the Festival website and will inform you by email www.festivalperalada.com email.
Being a discretionary service for festival-goers will not be compulsory to transport luggage which are not considered hand luggage. Luggage that may cause inconvenience to other passengers or involve a risk or damage to the vehicle will not be accepted. For this purpose it will serve the driver's or manager. Surveillance, and therefore the responsibility of the hand luggage accompanying travelers will exclusively from them. Festival Castell de Peralada are not responsible for loss, damage or malfunction of luggage.
Less old must be accompanied by an adult. They may not make different stops established. Smoking is not being allowed inside the vehicle. The transport of animals is not allowed. Travelers who show signs of intoxication, or those behaviors that may be annoying to other passengers arising reserves the right of admission. To this end, it shall address instructions to the driver. Festival Castell de Peralada are not responsible for the failures that are not attributable, or those produced by force majeure. Minors must be accompanied by an adult. It can´t be made several stops in the set. Smoking is not allowed inside the vehicle. It is not allowed to consume alcoholic beverages inside the vehicle or foods that may cause deterioration of the vehicle. Do not allow the transport of animals. We reserve the right to refuse admission to travelers who show signs of intoxication, or behaviors that arise that may be annoying to other passengers. Festival Castell de Peralada not be liable for breaches not attributable to or caused by the accidental causes (traffic conditions, accidents ...) force majeure or to meet legal or administrative requirements.
- CONTENT AND INTELLECTUAL PROPERTY
The contents that are displayed on this website are current at the time of its last update, and the Fundació reserves the powers to amend, update or delete them at any time without this giving any right to any claim or compensation.
The user recognizes that the contents of the website are the exclusive property of the Fundació. Except with the express authorization of the website owner, the modification, downloading, transmission, copying, reproduction, use, communication, distribution or transformations of the contents of the website are prohibited. Access to the website does not, under any circumstance, imply that the user has any right on the texts, messages, designs, logos, source code, graphics, images, drawings, audio, video, brands, trademarks or other distinctive signs that appear on the portal, the rights of which correspond to the Fundació. Some of the contents of the website may be downloaded by the user providing it is for private use and without commercial aim.
Also, the information that customers can access through the web may be protected by industrial property rights, or other intellectual property. The Association is not liable in any way and under any circumstances for violations of such rights committed by the user.
- STATEMENTS, LIABILITY AND GUARANTEES OF A GENERAL NATURE
The Fundació states and guarantees that, at the time of the drafting of this document, the website has the necessary technology (software and hardware) to allow access to and use of it. However, the website may contain falsehoods, relevant omissions, inaccuracies or errata. Consequently, the Fundació does not under any circumstance guarantee the truthfulness, the exactitude, the up-to-date nature or the comprehensive nature of the contents of the website. For this reason, the user exonerates the Fundació of any liability in relation to reliability, utility or false expectations.
The Fundació does not accept any liability for the possible existence of viruses or other harmful elements, introduced by any means or by a third party, that may cause alterations to the user’s computer systems, to the electronic documents or to the files of the user of this website. In turn, the Fundació does not accept any liability with regard to the links to other website or pages that may be included on these websites, and it is the user who accesses the content under their own liability and in accordance with the conditions of use in existence on them.
The Association guarantees the quality of service contracted through the website are guaranteed all the rights and the laws in force guarantee to consumers and users.
The client agrees to make proper use of the services without disobeying the legislation or injure the rights and interests of third parties.
The user guarantees that the data that they provide are exact and up to date. In the event that the user provides data of one or more people, the user accepts liability for the accreditation of the right of information and consent, of the legality of the communication or assignment and of the fulfillment of obligations with regard to personal data protection.
Failure of any of these Terms will mean the cancellation of the services purchased by the customer, without prior notice to the customer and without giving any right to compensation.
- PRIVACY AND DATA PROTECTION POLICY
- DATA CONTROLLER
By registering on our ticket purchasing platform, your data will be processed by FCP, with address at Castell s/n, 17491 Peralada and NIF (Tax Identification Number) G17443011.
The data will be processed in order to manage your registration on the FCP ticket purchasing platform, as well as, when applicable, to allow you to purchase tickets and to provide any related service (e.g., sending tickets, any additional services requested, such as buses or dinners if offered, or any other service available at any time).
It will likewise be processed if we believe that we have a legitimate interest in sending you information, even by email, about future events organized by FCP, such as upcoming events and concerts. You may unregister at any time without this affecting your status as a registered member on our platform or any other consequence.
Likewise, provided you have given your consent by marking the box for this purpose on the form, we may process your data in order to send you information, offers, promotions and invite you to events by third-party companies in Grup Peralada’s entertainment and culture divisions, specifically, all of which are co-responsible for the processing in terms of communications.
We remind you that you can oppose the sending of commercial communications at any time.
- AUTOMATED DECISIONS AND DEVELOPMENT OF PROFILES
In order to offer you better service, we may develop a profile based on the following criteria: opening of newsletters, contents viewed, participation in events, acts or other activities promoted by FCP, etc.
Based on the above, we may personalize the contents that we send you, inform you about the events that best match your interests, offer you discounts more suitable to your activity and consumption and, in general, offer you a higher-quality personalized service.
These automated decisions are based on criteria defined by FCP, not on algorithms with the ability to make decisions that have legal effects on members nor that may affect them in a similar fashion.
We offer general services that are not segmented by the aforementioned procedure, since we believe that sending or receiving information or any other particularly relevant content is in the interest of both FCP and users. Furthermore, segmentation will not alter the number of notifications you receive, not even their contents, in order to improve the quality of the service provided.
- COMMUNICATION OF DATA AND INTERNATIONAL TRANSFERS
Your data will never be shared, sold, rented or made available in any other way to any third party, except for FCP service providers which perform certain activities for the program (such as mailing the newsletter), but which may never process the data for their own purposes.
Notwithstanding the foregoing, if you have subscribed to the newsletter, your data may be communicated and processed jointly by all the companies indicated in Section 2 above, with the sole purpose of sending you the aforementioned newsletter.
FCP does not process your data outside the European Union or the European Economic Area (EU and EEA, respectively). Should this situation change at any time, FCP commits to adopting all measures necessary to make the transfer pursuant to the provisions of the current applicable regulations and to assure the security and confidentiality of your personal data.
- DURATION OF PROCESSING AND STORAGE OF DATA
All the data you provide us, or which we can deduce by providing the associated services, shall be processed as long as you have a user account.
Once you cancel your account, FCP will conserve your data, rendered duly anonymous, for statistical purposes or market studies, whenever possible, or duly blocked in order to comply with any legal obligation, as well as to handle any claim within the stipulated timeframe, if applicable.
- EXERCISE OF YOUR RIGHTS
You may object to any of the previous forms of processing at any time. However, bear in mind that objecting to certain forms of processing may necessarily lead to the cancellation of your account.
Likewise, you may exercise your rights of access, rectification, elimination, restriction or portability by communicating this in writing to FCP, at the address Castell s/n, 17491 Peralada, or by email to firstname.lastname@example.org, with the reference “Privacy”.
- FORMALISATION OF THE PURCHASE
From the moment that the user places the purchase order of one or more tickets, they will be called the “buyer” and will be obliged as such before the Fundació, which will have the status of vendor. The purchase made by the buyer over the internet and that has been received by the Fundació is contractually binding in nature.
The buyer must correctly and fully complete the data that are required of them and they undertake not to enter the data of third parties. The reception of the purchase order will be confirmed by the Fundació, by e-mail or by other means without delay, and as of the moment the purchase and sale will be completed and both parties will be obliged to fulfill the agreement.
The acquisition of tickets, transport tickets or dinners that can be offered through this website will activate with the corresponding button in the footer of the application. The buying represents acceptance of each of the general terms and conditions as displayed in the Festival's website prior to the acquisition.
Deliveries are sent to the email address of delivery that the customer indicates in a maximum of 24 hours after the completion of the same through the portal www.festivalperalada.com
If the customer does not receive tickets, dinner ticket or transport ticket within the period indicated may get in touch with the Festival via email email@example.com
If the client wants to read more carefully the general terms, can be printed on paper or can be stored them to your device.
In case the buyer makes a mistake to send the data, you can change it by email to firstname.lastname@example.org.
The price applicable to each product is shown on the website at time of order to buy, including all taxes (import value added). The Association reserves the right to make any changes it deems appropriate and can update products and services every day.
Purchases can be paid by any of the channels listed on the website.
The purchase of the entrance, dinner and transportation are not subject to the right of withdrawal pursuant to the provisions of Article 103 of Law 3/2014 of 27 March, except for cancellation of the show. In this case, the organization is committed to refund the ticket.
In the event of the suspension of the show once the performance has started for any reason, including adverse weather conditions, this price will not be refunded if 45 minutes have elapsed since the start of performance or if it is halfway through (the lesser of these circumstances).
The organizers do not accept any liability if the ticket has not been purchased through the official channels.
Any ticket that is manipulated, torn, a suspected forgery or illegally obtained will authorize the organizers to refuse access to its holder.
We would ask you to be punctual. Once the show has started, it is the prerogative of the organizers to permit access to the venue. The organizers reserve the right of admission.
The programme, dates, times and performers advertised may be amended due to circumstances outside the control of the organizers.
No admittance to children under 4 years, except for those events that indicate the organization. In these cases, children under 4 years old can enter the exhibition free of charge. In all cases, children under 16 must be accompanied by their parent or guardian. While staying at the venue, the companion will be responsible for any action carried out by the child and this responsibility exonerates the organization. Both the passenger and the child must bring a valid ID at all times if the staff of the organization requires. If the passenger is not the father, or mother, or legal guardian, the organization might require an authorization signed by the father, mother or legal guardian, along with a photocopy of the identity card of the parent or guardian legal and family book. Foreigners must provide appropriate documents from their country of origin. The organization reports that the legislation expressly prohibits the sale of alcohol and tobacco to fewer than 18s.
It is prohibited to take photographs, film or record this event without the express authorization of the organizers. All image and intellectual property rights derived from the show are reserved.
It is not permitted to smoke inside the venue or enter the hall with food or drink.
The subtitles are not visible in some zones of the Auditorium.
Due to technical and/or production reasons, or when recording live, the Festival reserves the right to use seats that have been sold and exchange them for others in the same or a better zone.
Out of respect for the artist and other audience members, please turn off your mobile phone and avoid any noise that may impair enjoyment of the show.
The venue where the concert is taking place is a video surveillance zone. For security reasons, personal searches may be conducted and images of audience members may be recorded.
The bearer of this ticket accepts the use of their image, without any recompense, partially or totally, in any recording, broadcast or reproduction of the show for commercial or advertising purposes related to the venue.
For any query or complaint, please contact us at the following email address: email@example.com
- APPLICABLE LAW AND JURISDICTION
These general conditions will be interpreted and governed in accordance with Spanish legislation. The Courts and Tribunals of Barcelona will be competent for the resolution of any litigation, dispute or difference that may be related to the access to or use of this website.
Online conflict resolution
In relation to the resolution of online complaints in consumer matters, Art. 14.1 of Regulation 524/2013 of the European Commission provides consumers with a platform to lodge their complaints, which is available at the following link: http://ec.europa.eu/consumers/odr/